Frequently Asked Questions.
Shipping & Delivery
The shipping cost for the orders will vary based on the items you order and the delivery location. We do offer free delivery across the U.S. on all orders above $100.
 All paid orders placed between Mon-Fri are dispatched within 24-48 hrs. If the order is placed during the weekend or any holiday then the order will be dispatched on the very next working day.
It takes a maximum of 6-7 business days for an order to be delivered to the shipping address. The order may be delivered sooner depending on the location it has to be delivered to.
Yes, an option to choose a delivery service which is preferred to deliver the order is provided during the check-out process while placing the order.
Yes, an email is sent to the registered email ID with all the delivery details and a tracking ID to track your order. The status for the order can be checked in My Orders https://luzidworld.com/my-account/orders/ as well
We send a Tracking ID and the name of the delivery service chosen to deliver the order as and when it is out for delivery. Please check your registered e-mail ID for the Tracking ID of your order. Use that Tracking ID to track the order on the respective delivery partner’s website.
Yes, the order can be delivered to an address which is different from the default shipping address or the billing address. A new shipping address can be added or an existing shipping address can be selected here https://luzidworld.com/my-account/edit-address/.
We sincerely apologize for the wrong delivery of the product. Mail us the concern along with the order details to us on info@luzidworld.com and we will get the order replaced, making sure that the right product gets delivered.
Don’t worry, we got you covered. We offer 100% exchange for any defective products delivered. Mail us the concern along with the order details to us on info@luzidworld.com and we will send the details for the exchange procedure. Make sure the product is not used and the original packaging is there.
If the packaging or product is damaged, you can refuse to accept the delivery. Simply deny taking the product, and it will be returned.
Yes, the shipping address can be changed as long as the order is not dispatched. Once the order is out for delivery, we cannot change any delivery details. Go to My Orders https://luzidworld.com/my-account/orders/Â to do that.
 In case if the package is lost, an investigation with the delivery service will be opened to try and recover the lost package. If the package is recovered the order will be delivered on the mentioned address. Otherwise, the party responsible for losing the package will be liable and bear the loss.
No, we do not offer international shipping. Currently we ship across the U.S. only.
Yes, we provide a 1-day delivery option for all the orders. A 1-day delivery option can be chosen at the checkout and an extra amount will be charged for 1-day delivery.
 All orders are dispatched between Mon-Fri except for holidays. But whether the delivery is done on weekends and holidays is dependent upon the delivery service chosen.
 No, currently we take online orders only and all orders are delivered to the shipping address within 6-7 business days.
An option to choose the delivery service is provided during the check-out process. So, it depends on the respective delivery service whether they provide an option to choose the time for delivery or not. If they do, then it can be done directly through their website.
An option to choose the delivery service is provided during the check-out process. So, it depends on the policy of the respective delivery service whether they leave the package at the doorstep or not. Check the terms & conditions of the delivery service chosen.
In case the delivery is missed due to any reason, the delivery service chosen at the time of delivery needs to be contacted and a redelivery can be scheduled.
An option to choose the delivery service is provided during the check-out process. So, it depends on the respective delivery service whether they deliver during holiday season or not. Please check with the delivery service about their delivery policy during the holiday season.
Stock
We update the stock status on our website every 10 business days. Rest assured, we prioritize stocking the most sought-after products to ensure they are readily available for you.
Yes, you can stay in the loop by opting to receive notifications when a product is back in stock. Visit our website, navigate to the product you want to be notified for and click the ‘Notify Me’ button to ensure you’re the first to know when your desired item becomes available again.
While pre-order options aren’t available, you can stay ahead by signing up for notifications when the product is back in stock. Visit the product page you wish to buy on the website, click ‘Notify Me,’ and be the first to know when your desired item is restocked, ensuring you don’t miss out on it.
We prioritize restocking based on demand. Our approach ensures that the most sought-after product variants are consistently available, aligning with your preferences and ensuring a seamless shopping experience.
Age Verification
In accordance with the government rules and regulations, the legal age to purchase and use all our products for all individuals is 21 years & above.
Age verification is required to comply with government rules and regulations, ensuring responsible and legal distribution of our products.
Yes, we take regulatory compliance very seriously. So, age verification is required for every purchase to uphold compliance with regulations and ensure responsible product distribution.
Providing false age information may result in a fine by the government or in some cases legal actions can also be taken.
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 No, age verification is mandatory for browsing and making a purchase on our website to adhere to legal requirements.
No, in accordance with the government rules and regulations, age verification is required for purchasing vape devices and other vape-related products, even if they do not contain nicotine.
Payment
All credit cards are accepted to make any purchase on the website.
Any coupon code can be applied during the check-out process before proceeding towards payment.
A confirmation mail is sent on the registered email ID with the order ID as soon as the payment is confirmed. Sometimes it may take some time to confirm and update the payment status with the bank. The confirmation mail should be received within 5 business days otherwise 100% refund will be provided if the order gets canceled.
We have got SSL (Secure Sockets Layer) to make sure that all the personal and payment details of all our customers are safe and secured.
No, we do not store the credit card information of any customer.
A confirmation mail is sent after the payment is received and the order is confirmed with all the order details like order amount, order date, order ID, etc. The status of the order can also be checked on the website in My Profile.
If the payment gets declined make sure that the amount is not deducted from the card.
1) If the payment got deducted then the order will get confirmed within 5 business days, else 100% refund will be provided. An email will be sent on the registered email ID in both the cases. The order status can be checked in My Profile.
2) If the payment didn’t get deducted then try making the payment again and if the payment gets declined again, then contact the Bank regarding this issue.
Yes, we value our repeat customers and offer special rewards and discounts to express our gratitude for their loyalty. Enjoy exclusive benefits as part of our ongoing commitment to our valued customers.
We believe in transparent pricing and a hassle-free shopping experience. Hence, our prices are inclusive of taxes; no extra tax is added at checkout or during payment.
Yes, you can conveniently view your order and payment history on our website. Simply navigate to My Profile to access detailed records of your transactions.
Return/Refund
Easily file for a refund on our website by navigating to your order in My Profile and selecting “File a Refund” option. If you think you don’t need a refund you just have an issue that needs personalized assistance, feel free to reach out to our team to promptly resolve any issues at support@luzidworld.com.
Returns are not accepted if the product is used or damaged post-delivery. This policy is in place to maintain product quality. We recommend thoroughly inspecting items upon delivery and denying accepting the product if you feel the packaging or product is damaged. You can always contact our support team for assistance or clarification regarding any concerns at support@luzidworld.com.
Products must be returned within 7 days of delivery. Please ensure prompt returns to facilitate a smooth process and address any concerns you may have.
We apologize for the inconvenience caused to you. Your refund will be processed within 7-10 business days after we have received the returned product. We appreciate your patience during this process.
We prioritize 100% product satisfaction. If any issues arise, you can return the product, ensuring it’s neither damaged nor used, and it is returned in its original packaging. Your contentment is our priority.
Return shipping charges are not covered by the company; the customer is responsible for this cost. We recommend choosing a reliable shipping method and packaging the product securely. This ensures a smooth return process, allowing us to address any concerns promptly and efficiently.
If you choose to cancel your order before dispatch, a 100% refund will be provided. Your satisfaction is our priority.
Certainly! You can cancel an order and receive a full refund if the order has not been dispatched. Once dispatched, cancellation is not possible. However, you can return the product and file for a refund according to our return policy, ensuring a fair and efficient resolution for your satisfaction.
The refund will be seamlessly processed on the original payment method, providing convenience and security. We aim to make the refund experience straightforward, reflecting our commitment to transparent and customer-friendly transactions.
You will receive a refund for the returned item, without the shipping charges. Please note that shipping charges are to be borne by the customer. This approach ensures a transparent and fair refund process.
Absolutely, we do offer exchanges for a different color or variant. The customer is only required to pay for shipping. In case, the exchanged product is costlier than the returned one, the customer covers the price difference along with shipping costs for a seamless exchange process.
Yes, you can return a product if it has been opened, but not if it has been used. We accept returns for opened items to ensure customer satisfaction, but for hygiene and safety reasons, used products cannot be returned.
You will be consistently updated about the status of your return through email notifications sent by our team. Stay informed and track the progress of your return process directly in your inbox for a hassle-free and transparent experience.
For return-related inquiries, you can connect with our customer service team exclusively through chat. Our dedicated support is ready to assist you promptly and efficiently.
Product
To ensure longevity and proper functioning of the products, keep it away from water and clean it regularly.
Absolutely, our packaging includes proper guides, instructions, and cautions to provide you with comprehensive details on how to use and maintain our products.
Our product reviews are 100% genuine and reliable, providing authentic insights from our valued customers.
Yes, the product images on our website are meticulously curated to offer you accurate and detailed representations of the actual items. We understand the importance of transparency, and we strive to provide a visual experience that aligns precisely with the high-quality products you can expect to receive. Our commitment to authenticity ensures that what you see is indeed what you get when you choose our products.
Currently, we do not offer custom options for our products. While we strive to provide a diverse and high-quality selection, customization options are not available at this time. However, we regularly assess customer feedback and market demands, and we may explore introducing custom options in the future to enhance your experience with our products. Stay tuned for any updates on our offerings.
Yes, at Luzid World, we believe in providing our customers with added value and convenience. That’s why we offer enticing bundle deals and discounts when you choose to purchase related products together or bulk orders. Our deals are designed to enhance your overall experience and offer cost savings compared to individual purchases. Explore them to enjoy not only your shopping experience but also special savings that make your satisfaction our priority.
No, there is no limit on the quantity of a product you can purchase. Additionally, we offer discounts on bulk orders, providing even more value for your larger purchases.
Yes, all our orders are shipped in plain boxes with no branding or special font to ensure discreet packaging.
