Return & Refund Policy

We hope that you will be delighted with your items however, if you would like to return your items for any reason at all, you may do so within 7 days of receiving your order. Some products have different policies or requirements associated with them. Items returned must be in a new and unused condition and are the responsibility of the customer until they are received by LUZIDWORLD.

Based on the reason for the return either LUZIDWORLD or the buyer will be responsible for shipping charges. If you are returning a damaged or wrong item, you will receive a full refund upon receiving the item back to our warehouse. If you are returning your item for any other reason, the return shipping charges will be deducted from your refund amount.

Please note that all items must be returned in new, unused condition. If we receive items back that have been used, you will not be refunded.

We are unable to accept returns on any consumable products including but not limited to rolling papers, blunt wraps, cones, vape products, etc. Some products (e.g. bongs, pipes, vaporizers and similar products) are excluded from the right of withdrawal when unsealed after delivery. Once the seal has been broken, said products are no longer suitable for return for health and hygiene protection reasons.

Damaged/Defective Items

In the unlikely event that an item sent to you is found to be faulty, simply begin the return process and we will take care of shipping costs to receive the item back to our warehouse. Please note, you may be required to provide proof of damaged product before the refund is approved. Once we have received the item back your refund will be issued within 48 business hours. If you’d still like to receive the product you will then need to place a new order.

Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.

Incorrect Items Received

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself. Once we’ve received the items back to our warehouse we will ship out your replacement item(s) within 48 hours. Luzidworld shall exchange any incorrect item(s), given that the request for exchange is placed within 3 days from the delivery date. Customers need to share pictures of the incorrect product for a better understanding and approval of the request. No exchanges will be entertained after the reserved time. 

Unwanted Items

If you would like to return your items for a refund, you may do so within 30 days of receiving them. Items returned must be in a new and unused condition. You will be responsible for return shipping for unwanted items. After we’ve received the item(s) back to our warehouse you will be refunded minus any return shipping charges within 48 hours.

  • All returns must be received back to our warehouse in new, UNUSED condition. There are absolutely NO EXCEPTIONS if your product has been used. If you return a used product you WILL NOT be refunded.
  • Returns are accepted for USA shipments only. International orders are final sale and cannot be returned.
  • Items damaged by customer cannot be returned. If your product is damaged as a result of misuse you are responsible and your product is no longer eligible for a return.
  • All items with packaging must be returned unopened, in original packing to be eligible for a refund.

Please do not mail anything back as you must get a return authorization approval from us. If you mail something without approval, it will be discarded and no credit will be issued.

 

TOP

X